My Withdrawals and DP2P are locked

Hi! its been 2 days now and my cashier and DP2P are both locked and also I’m not allowed to transfer funds within my account. In the notfication area I could see a message related cashier locked and prompted me to contact live chat. All they could tell me was that there is an on going investigation on my account. Please help me resolve this problem and what is the next step I can take?

Dear Adossee, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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Thanks for your response!
I’ve been contacting live chat and everytime I get reffered to another person.