Cashier Locked After Deposit

Im a Payment Agent, I and my wife Cashiers are locked after using my advcash to deposited into my wifes account. Please help to unlock, I have been waiting for 3 days now, no solution. Thanks

1 Like

Hello carract-abaxial-2

Thank you for reaching out to Us.
For better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

Contact Us | Online Trading | Deriv.com 1

Online trading with Deriv | Simple. Flexible. Reliable.

Trading platforms designed with you in mind.

Hi there, please help . How did you unlock your cashier

Hi @clawing-agrapha-2, thank you for joining our community! :smiley: In regards to your cashier lock, we noticed that you have reached out to our support via Live Chat and your cashier is now unlocked. Kindly avoid sharing payment methods moving forward to avoid any delay and disruption to your cashier as per our terms & conditions 1.13; https://eu.deriv.com/tnc/eu/funds-and-transfers.pdf

We hope this clarifies. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.