No Referral link for my sub-partners

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1

What is happening with Deriv…???
No customer support for Nigerians; They put a horrible person as a customer support agent for Nigerians(Amy but name) and she don’t even know anything about Deriv :cry:
When you ask her question, she’ll go and copy something not related to the question a paste, she don’t answer questions, neither she helps😢

I’ve been trading Deriv for over 9yrs now and I am a Master partner in Deriv; I have over 50 person that register as a sub-partners and these people are from different countries but none of them can see their referral links when they click on “My Referral Links”

This is a very big problem and I’ve been trying to reach customer support on both WhatsApp and Live chat but Amy is the only customer support and she don’t even know anything💔

I told her to connect me to the specialist for that issue but she refused and she cannot help

2

Hello,

We are sorry for this inconvenience you and your sub-partners have experienced.

To resolve this as quickly as possible, please reach out to your Country Manager - Simi directly on WhatsApp at +971 52 146 2917. They will ensure you receive the appropriate support immediately.

Thank you for your patience and partnership.

Deriv Community Admin

3

The issue has been resolved.

Thanks to the support agent @Similoluwa_Giwa who made sure that my issue got resolved; She is an amazing person. I really appreciate her :clap:

4

Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.