Problem depositing through ZINGPAY

Good day
I have been trying to deposit funds using ZINGPAY but the method is not progressing to the second part where I should choose the BANK ACCOUNT NAME. Please see below screen shot to show where I get stuck. It’s not network. Please assist

Deposited through zingpay and money was debited on my bank acc but now uts not showing on the deriv desk

Dear @caninus-acmatic-2 , thank you for joining the community! We regret to note this. However, we would need to
check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and
protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Hello @celiacs-albacea-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

You have been. Saying the same thing

Hello @celiacs-albacea-2 , we’re truly sorry for the inconvenience. We have already explained your case regarding this query. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!