ZingPay deposit guideline

Payments & Transactions
1

Hi Deriv Community Members, :bulb:

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ZingPay is an online banking website where you can choose your preferred bank to deposit your funds.

Here are the steps on how to deposit using ZingPay payment method :

Step 1 : Choose ZingPay payment method from your cashier page

Step 2 : Kindly enter the amount you would like to deposit

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Step 3 : The page will redirect you to the ZingPay site and you can proceed to select your preferred bank from the list. Please do not close the page while the transaction is processing.

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Steop 4 : You can login using your chosen bank internet banking profile to complete the transaction.

Step 5 : You will receive an email from us once you have completed the deposit.

Reminder: Please initiate all Zingpay deposits from our cashier page, and use the unique reference that’s provided for each transaction.

Disclaimer : Please ensure to complete the transaction for your deposit and don’t close or switch to a different browser, page or tab while you complete your deposit.

Hope this information helps :bulb:

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

4

Why doesn’t the zingpay method appear on the Deriv app

5

Dear @butyryl-acyloin-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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Regards,

Deriv.com

6

I have the same issue. I did create a ticket yesterday, no feedback as of yet

7

Hi @caravan-afernan-2, thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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10

Dear @asprawl-adlands-2, thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.