Sharing payment method

I received a mail with a receipt code #RI6IK concerning about Sharing of payment method and was asked to send my documents which is my passport, a shot of my Skrill accounts number and also to specify the the relationship between a shared account holder.

I have done the possible means to reply the mail but I get a warning " Hello,
you have just replied to the ticket #RI6IK: Sharing Payment Method - CR1606025

However, your message was not delivered. This is because you replied from an email account that was not used in that particular conversation.

Please reply to the ticket using the original email account"

I reply with my same email. Please my cashier is locked and I really want it activated.

Thank you.

I have the same challenge. Can someone please help with an answer???

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