My trading is disabled on MT5
I am having the same problem
Hi @blawort-adultly-2. We are sorry to hear this. Please be informed that your MT5 account has been archived due to 60 days of inactivity. We sent you reminder emails 14, 7, and 1 day before your account was archived, hoping to keep you informed. To avoid this in the future, we recommend logging in regularly to keep your account active.
Our team has contacted you via email as well
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
Hello
I logged in successfully to the new server but now it’s says trading disabled. Account, same issue as above
Hi @blanker-agonium-2, thank you for joining the community.
Please note that newly created MT5 accounts are activated for trading after the initial transfer of funds. Rest assured, your new account is active; however, trading will be accessible only after your first deposit.
To initiate a fund transfer to your MT5 account, please follow this link. If you haven’t yet replenished your Deriv account, you can explore the available deposit methods in your cashier.
Trading is disabled on my account and I have no idea why, I missed out on trades because of this
Trading is disabled on my account and I have no idea why.Can you help me please?
Hi @camauro-alexins-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further.
We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!
Dear @almains-aceship-2, we’re so sorry for the inconvenience. Thank you for allowing us to investigate your feedback further.
We’re pleased to inform you that we have resolved the issue in your favor. If you encounter any further problems, please contact us via LiveChat or WhatsApp. Thanks for your understanding!
My swap free is also disabled plz help
Hi @atoners-agonied-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further.
We’re pleased to see that the issue has been resolved in your favor thanks to our support team, as your Swap-Free account is now enabled for trading.
If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp.
also facing yhe same issue…cant even login to my mt5 app and it doesnt give an error 
Hello @apoious-ablated-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case.
If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
I am getting the same notification as well.
Hi @bolomen-accruer-2, we’re sorry for the delay.
Please note that newly created MT5 accounts are activated for trading after the initial transfer of funds. Rest assured, your MT5 account is active; however, trading will be accessible only after your first deposit.
To initiate a fund transfer to your MT5 account, please follow this link. If you haven’t yet replenished your Deriv account, you can explore the available deposit methods in your cashier.
We hope this helps! Should you need further help, please don’t hesitate to contact us.
Please my trading account is disabled.
Hi @bauleah-accueil-2, we’re sorry to hear that.
To better understand and address your concerns, our team has sent you an email. We’re looking forward to hearing more from you.
Thank you for giving us the opportunity to improve!