Withdraw problem

a binary suspendeu os meus saques, não sei o que aconteceu. no site diz “Withdrawals have been disabled on your account. Please check your email for more details.”.mas não recebi nenhum email sobre o assunto

Withdraw have been disable on my account

I made a withdrawal since on the 6th of July 2021 but my account has not been setup, I mean I have not received the cash