It’s rather annoying that after I made a withdrawal request and it was processed successfully, it didn’t reflect on my bank account. I’ve tried to reach out through the LiveChat but it seems like the button on the website is just for decoration!! I wouldn’t like to see Deriv as a false broker but until my issues are resolved and my withdrawal reflects on my bank…
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Hello, @aphetic-addulce-2 . Thank you for joining the community! We regret to note that. Upon checking, our Live Chat is working fine. You may refer below on how to contact our support:
https://community.deriv.com/t/how-to-contact-our-customer-support/27051
Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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Regards,
Hello @Farahin_derivadmin . The live chat doesn’t work on my windows but it works on my mac. Also, it’s been 9 days since I made my withdrawal request and it hasn’t been confirmed by my bank that I made any transaction!
@aphetic-addulce-2 , we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Hello, @bemixed-adamant-2 . Thank you for reaching out to us here. We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Same with mine I withdrew usdt a week ago but It hasn’t seen me I don’t know why I connected support team they just wait deriv would connect me
Hello @apoikia-airboat-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!