Withdrawal issues and unavailable live chat

It’s rather annoying that after I made a withdrawal request and it was processed successfully, it didn’t reflect on my bank account. I’ve tried to reach out through the LiveChat but it seems like the button on the website is just for decoration!! I wouldn’t like to see Deriv as a false broker but until my issues are resolved and my withdrawal reflects on my bank…

Hello, @aphetic-addulce-2 . Thank you for joining the community! We regret to note that. Upon checking, our Live Chat is working fine. You may refer below on how to contact our support:

Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Contact Us | Online Trading | Deriv.com

Online trading with Deriv | Simple. Flexible. Reliable.

Regards,

Deriv.com

Hello @Farahin_Deriv . The live chat doesn’t work on my windows but it works on my mac. Also, it’s been 9 days since I made my withdrawal request and it hasn’t been confirmed by my bank that I made any transaction!

@aphetic-addulce-2 , we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.