Withdrawal using Visa card refusing after using a new one

my visa card was damaged so i made a new one but now its not showing me a withdrawal method where I can add my new visa card.

Dear buxerry-acmites-2, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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