I made three withdrawal transactions on 27th /06/2024 of $150, $150 and $102. All of which were approved. Unfortunately only two ($150 and $102) reflected in my wallet, yet all the three were approved and deducted in my deriv account. Can you help me get the missing $150?
Hi @attorns-akinete-2, we appreciate your feedback and are sorry to hear you feel this way.
Please note that our relevant team has already reached out to you via email to provide explanations regarding your case.
If you have any further questions or require additional clarification, we encourage you to respond to the same email thread. This will allow our dedicated team to access your queries and assist you as quickly as possible.
I submitted my withdrawal request 4days ago and provided my correct opay account I used in depositing but after four days of wasting my time the withdrawal wasn’t processed citing incorrect bank account how can the bank account i used to deposit be incorrect now what do y’all want me to do
Hi @amoroso-acratic-2, we regret to note this. Please note that we have escalated this issue to the relevant team so they further investigate this matter.
Our standard email response timeframe is up to 3 working days, however our team makes sure to solve all queries in the most timely and swift manner. Thank you for your patience.