Account can not verified

Hi… why is my account not verified yet… what’s the problem? Please verify my account …
I have deposit money and why i can not verified my account, i dont now why and the chat function doés not work her

1 Like

@chalice-actinal-2 ,. If you have submitted all the required documents, kindly be patient.
Verification could take some days.

Hi chalice-actinal-2,

Please, note that authentication is usually not required, but in some cases, you’ll need to complete identity and address verification. Kindly reach out to us via LiveChat on Contact Us | Online Trading | Deriv.com and we will assist you to check if your account needs to be authenticated.

We hope this message finds you well. Thank you!

I want to now my document verified

?