Account can not verified

Hi… why is my account not verified yet… what’s the problem? Please verify my account …
I have deposit money and why i can not verified my account, i dont now why and the chat function doés not work her

@chalice-actinal-2 ,. If you have submitted all the required documents, kindly be patient.
Verification could take some days.

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Hi chalice-actinal-2,

Please, note that authentication is usually not required, but in some cases, you’ll need to complete identity and address verification. Kindly reach out to us via LiveChat on Contact Us | Online Trading | Deriv.com and we will assist you to check if your account needs to be authenticated.

We hope this message finds you well. Thank you!

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

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CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 62% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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