Hello its now 8days and haven’t received my withdrawal funds.i contacted an deriv support and told me they had created aticket which eould be solved within 3 days.now its 4 days and no progress. Can you help
SERIOUS WARNING TO ALL DERIV USERS — ESPECIALLY IN ZAMBIA
I have been a loyal client of Deriv.com since the days it operated as Binary.com, and up until recently, I considered it a trusted broker. However, my recent experience has revealed major flaws in their withdrawal system, transparency, and customer service, particularly affecting users in countries like Zambia, where local banking restrictions apply.
This is my experience — and it serves as a warning to others before they risk facing the same frustrations.
Background of the Issue:
I attempted to withdraw $2,000 USD from my Deriv trading account to my FNB bank card, which was the same method I used to deposit funds. The transaction was approved by Deriv but shortly after, reversed back into my trading account.
When I contacted Deriv support to understand what went wrong, I was informed that my bank was at fault. I then reached out to FNB Zambia, who clearly explained that incoming card-based transfers are no longer accepted due to changes in local policy. Only wire transfers are now supported for incoming international funds.
Armed with this verified information from my bank, I returned to Deriv expecting a simple solution: enable wire transfer for withdrawals. Surprisingly, I was told that bank wire is not available on my account. Instead, they recommended I use a third-party e-wallet called Sticpay.
Problems With Sticpay:
Trusting Deriv’s recommendation, I signed up for a Sticpay account. According to Deriv’s own website, Sticpay supported daily withdrawals of up to $10,000. But when I attempted to withdraw, I discovered I was limited to only $1,000 per day—a critical piece of information that was not disclosed beforehand.
Despite the inconvenience, I initiated two withdrawals of $1,000 each, which were approved. However, when I attempted a third withdrawal of another $1,000, it was rejected by Deriv. I was then forced to withdraw $910 via my card—the very method that had already failed due to bank restrictions.
Proof Ignored:
At this point, I provided Deriv with official email communication from my bank confirming that card-based transactions are not supported, and only wire transfers or e-wallets can be used. Instead of resolving the issue, Deriv went silent.
On the Sticpay side, my $2,000 withdrawal has been in “submitted” status for more than 3 business days with no confirmation, no update, and no response from their support despite multiple follow-ups.
As of now, Deriv has removed Sticpay from my list of withdrawal options, leaving me completely stranded—unable to access my own funds, despite being a fully verified user with both platforms.
Key Issues Highlighted:
- False Advertising: Deriv claimed Sticpay allowed $10,000 withdrawals per day, but the actual limit was $1,000.
- Lack of Withdrawal Alternatives: Deriv refused to enable bank wire, despite clear bank restrictions on card payouts.
- Unreliable Payment Partner: Sticpay has failed to process a large transaction and ignored customer emails for days.
- No Accountability: Both Deriv and Sticpay became unresponsive after being presented with official documentation.
- Zambian Traders Are Vulnerable: Deriv’s system does not cater to regional banking policies, trapping funds with no recourse.
To Fellow Traders:
If you’re based in Zambia or a country with similar banking regulations, exercise extreme caution when using Deriv.
Their support is unreliable, their payment options are misleading, and when something goes wrong, you’re left without help.
I have proof of all transactions, emails, and bank communication and I’m willing to share it to help anyone who needs it.
Final Word:
I trusted Deriv for years, but this recent experience has shown me that they are not prepared to support users in certain regions, and worse, they deflect responsibility when issues arise.
Until Deriv takes responsibility for its payment systems and begins supporting legitimate withdrawal requests in line with local banking realities — TRUST THIS BROKER AT YOUR OWN RISK.
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