Deposit Are LOCKED !!!

I am getting this warning in my account
I have done all the verifications.
but still got the same warning…

Please Help me

Ekran Resmi 2022-01-11 15.54.26

Hi brillos-abacist-4,

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.

Thank you for being part of our Deriv community!

I wanted to reach you via live chat, but there is a bot live chat.
I don’t know how to reach you

Pode chegar através do e-mail: joaoXXXXXXXX8@yahoo.com.br ou,
joaodeXXXXXXXXres@gmail.com

Hi brillos-abacist-4,

Sorry for any inconvenience caused when trying to contact us via LiveChat. Please note that, we have fixed this issue on our LiveChat, and it is now working again. Kindly try to request to the bot that you wish to speak to an agent, and you will be redirected to our support team. We appreciate your understanding!

Olá affeare-acronyx-2,

Primeiramente gostaríamos de informar que alteramos o email da mensagem por razões de segurança e para a proteção dos dados de sua conta. Gostaríamos também de informar que enviamos um email pela plataforma com mais informações sobre o seu caso. Por favor, se tiver alguma dúvida, nos retorne o email que iremos te auxiliar da melhor forma possível.

Obrigada por fazer parte de nossa comunidade!

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Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 66% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

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