Deriv Go interface: Cashier

Trading Platforms
1

Hello Deriv Community,

We have released our Deriv GO interface, divided into a few tabs: Home, Markets, Trade , Positions, and Cashier. You may find these at the bottom of the screen.

The Cashier section interface will look like the below image. Some payment methods may or may not be available depending on the country of residence. The interface may differ for this reason.

Cashier section
Cashier section1170×2418 111 KB

This section provides you with quick access to deposit, withdraw, and transfer (between your accounts) as well as payment agents (deposit/withdraw).

We hope this information is useful and feel free to reply to this thread should you have any feedback regarding our Deriv Go application. Thank you! :star2:

3

I have made 2 withdraws and I have not received any payment yet

1 Like
4

Hi @bicetyl-aguador-2 , we apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!

5

my cashier is currently locked and i would like to unlock it

1 Like
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Hello @behears-aidable-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

7

Hey my cashier is currently locked I would like to unlock it

1 Like
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Hi @britzka-abandum-4, thank you for joining our community! :smiley: We are sorry to hear that you have an issue with your account. Upon checking, our team has reached out to you via email. Kindly reply to the email (77XXZ) and our team will assist you accordingly. Hope this clarifies.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

9

my cashier is currently locked and i would like to unlock it

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Hello
my cashier is currently locked and i would like to unlock it. It’s been 3 weeks now and all required documents were sent.

11

Hi @ballets-acquent-2 , we are sorry to hear this. Kindly be informed that your case is currently being handled by the relevant team. You may expect a reply from us soon via the email JBVQW, within 1-2 working days. Your patience and understanding is highly appreciated. We hope this clarifies.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

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Hi. My cashier is blocked and I would like to deposit

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I need new cashier my cashier is closed

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My cashier is blocked

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Hie , please help me my cashier is locked and its been a week since my documents were proved , can you please help me to unlock it

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Hi @bolides-aldoses-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!