WHY DERIV X IS NOT WORKING FROM 28-06-2024
IAM UNABLE TO CLOSE MY POSITIONS
BUT DAILY OVER NIGHT FEES WAS PERFECTLY CHARGED EVEN THOUGH DERIV X IS NOT WORKING.
TILL DATE 251.85 $ WAS DEDUCTED
Hi @buntier-abdaria-2, we are sorry to hear this. Kindly be informed that your case is currently being handled by the relevant team. You may expect a reply from us soon via the email KEZ65, within 1-2 working days. Your patience and understanding is highly appreciated. We hope this clarifies.
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Again 63$ was deducted from my account
Deriv Team is not resolving the issue simply deducting the charges in my Blocked Deriv X account. Totally 317.50$ was deducted till date. If the issue was on yourside how will Deriv team deduct charges with out resolving the issue. This is not fair.
- Still my Deriv X account was disabled
- 1407$ was debited from my Deriv trade account. I didn’t get even a single dollar extra. This is my hard earned money. Check the transactions and refund my money.
- Charges deducted should be refunded. If iam not closing the open positions for profits I will pay charges but my account was disabled by DERIV team and iam unable to close the open positions
