Disconnected account

My patterns was disconnected and We’ve sent all the documents and it’s not still connected and we can’t withdraw

Hi @battuto-acushla-1,
Can you provide us with more information and what do you mean by the account is disconnected? Are you receiving an error message or have a banner on your account?

Usually, you will receive an email to your registered email address to inform you of the pending documents or required details on the lock, hence, please check your inbox, spam & junk. If you are unable to find any emails from us, you can contact us via LiveChat for further assistance.