Dear members,
A dormant fee is an amount charged to any account that has not placed a buy or sell transaction over a continuous period of 12 months.
This does not apply if the client is under self-exclusion, either by their own choice or as a decision by the Company.
To read more on dormant fees and manage your account accordingly, please check the file below:
You may also find this on our Terms and Conditions below:
5.3. Dormant accounts
5.3.1. If your account has not recorded any transactions for a period greater than twelve months, it will be considered a dormant account, and we reserve the right to charge you a dormant fee of up to 25 USD/EUR/AUD/GBP or the equivalent of 25 USD in any other currency as calculated in accordance with the current exchange rate published by XE or any other recognized data provider as at the date the dormant fee is charged. We reserve the right to charge you a dormant fee for every six-month period that your account remains dormant.
We hope the above information is useful.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.