Fall ups

I come with and issue for my cashier is blocked and one of your urgent help me last week Friday and he said to unlock cashier it will take 1 to 3 days so today is day 4 but nothing is happening i want to know what is the delay. Because I submitted everything they ask me to submit. And he said I must wait for 1 to 3 days in working days my problem will be solved but nothing is happening my account is 1301125