General withdrawal guideline

At this moment, I do not wish to do any withdrawals, but I wish to know how to do them for future reference.

When I try going via the “Cashier” dashboard on the website or by clicking on the “Withdrawal” option in MetaTrader 5, in both cases I am met with a webpage message stating “You have no funds in your EUR account”. Yet, I have €120 in the account because of funding it back in September 2022.

What is the correct way of carrying out a withdrawal on my MT5 CFD account?

I tried to contact via email support, but received a response redirecting me here. I also tried the Live Chat but it is automated and got nowhere with it.

Any assistance would be appreciated.

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