Guideline to cancel cryptocurrency payout

Hi Deriv Community Members, :bulb:

You can cancel the cryptocurrency payout from your end. Here are the steps on how to cancel the payout.

Step 1: Ensure to switch the account to the crypto account

Step 2: Go to your cashier page and click on withdrawal

Step 3: Once you have verified your withdrawal request, the page will redirect you to the withdrawal page back

Step 4: You will able to see your crypto withdrawal request from that page and if it is visible, you can cancel the payout from your end.

You may reach out to us via LiveChat if you are unable to cancel the payout. We will proceed to check further and assist you.

Hope this information helps :bulb:

Contact Us | Online Trading | Deriv.com

Online trading with Deriv | Simple. Flexible. Reliable.

Regards,
Deriv.com