Hi Deriv Community Members,
Once requested, you can cancel a cryptocurrency payout from your end. Here are the steps on how to cancel it.
Step 1: Ensure to switch the account to your crypto account.
Step 2: Go to your cashier page and click on withdrawal.
Step 3: Once you have verified your withdrawal request via e-mail, the link will redirect you to the withdrawal page again. The Pending Payout section will now be visible for cancellation.
Step 4: You will able to see your crypto withdrawal request from that page and if it is visible, you can cancel the payout from your end.
You may reach out to us if you are unable to cancel the payout. We will proceed to check further and assist you.
Hope this information helps
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.