Have you verified your account?

Accounts Account Verification
1

Hello Deriv Community,

You would have received an email from us recently, requesting the completion of your account verification process. This is highly encouraged to have a seamless trading experience.

We have enabled the verification setting in your Deriv account. Please upload your proof of identification (POI) and proof of address (POA) to complete your account verification. If you see that a document is pending upload on your profile, do upload them accordingly.

If the document upload feature is not yet enabled in your account, we suggest that you log out from your account and log in again for it to be activated.

Once your documents are uploaded via our website, it will take 1 to 3 working days to complete the account verification, provided that all documents meet the relevant requirements.

Your account will appear as below once it is verified:

POI POA verified
POI POA verified774×276 10.6 KB

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

3

3day my account has not verified

4

I have uploaded all my documents and my recent bank statement and still deriv has not verified my account.this is so frustrating like its now 2 weeks of me uploading and failing. Why someone help me here .because i have no more documents to upload.

1 Like
5

Hi @ashiver-alaying-2, thank you for joining our community! In regards to your account verification, we are glad to inform you that your account is now fully verified! If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.