Incorrect Document details

Hello, It’s my first time using Deriv and I tried depositing funds with my online banking,
I was asked to input my document type which I selected my passport document and I was asked to input my document number which I input my passport number instead of my account number and now my payment was successfully debited from my online banking account to the account given to my on Deriv but I was not credited……

This is my order number below
Order: #495358215

Hi @beerage-aeriest-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.


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