Mising my usd

I transfer my usd mt5 to my acount but its bot received me why??

Hello @clarion-aggrade-2,

We’re truly sorry for the inconvenience.

To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat.

We’re here to help and would be delighted to assist you further.
Thank you!

Please resolve my problem and refund my usd