No puedo retirar, no aparece la tarjeta con la que deposite

Hola gente, Sucede que el dia 3 de enero deposite 100 dolares pero hoy 4 enero quiero retirar mi dinero, me envían un correo de confirmación de identidad, este me redirige al cajero pero no me aparece la tarjeta con la que deposite. Aclaro que con este dinero no he operado, no he realizado ninguna operación de trading y la cuenta apenas tiene un dia de creada.

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