I have paid 180usd/18153 INR using UPI payment method transaction id: 603512713986. I’ve contacted to the deriv support they left me on long waiting and always asking the matter details again and again they said please wait 1 day after that they said wait 3 day again they said wait 3 days and now they come up with saying we have not received your fund and your payment was unsuccessful. I have every proofs every single thing to prove that i have paid to the merchant even i checked with my bank and my bank is clearly showing that the amount has been successfully transferred and merchants bank has confirmed the payment in their account.
(Never ever suggesting this platform to any of my channel subscribers or anyone.)
I will definitely defame Deriv platform to the best level i can.
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
I have been fed up reaching out to your help center and hearing the same answer every time if you genuinely want to solve it do it here in front of all the people.
Amigo escribe vía correo a la siguiente dirección: support@deriv.com ahí pude resolver un problema de retiro que tenía porque que va no había respuesta por los centros de ayuda que aparecen por la página de deriv
¡Gracias por unirse a la comunidad! Lamentamos escuchar eso. Sin embargo, necesitamos investigar su situación. Por lo tanto, le pedimos que nos contacte a través del chat en vivo o WhatsApp para que podamos brindarle un mejor servicio y garantizar la protección de los datos de su cuenta. Trabajaremos con usted para resolver cualquier problema lo antes posible.
