Payout request not received

I requested a payout two times, I haven’t received it dont know what’s the issue

Hello @caulote-aieries-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

Did you get your refund ?

Dear @cantrip-agamous-2 , thank you for joining the community! Should you have any issues with your account, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

I’ve already done that. Was told. There can’t assist. It really sounds like your platform supports scammers