Proof of residente and Proof of identity

Hello everyone,

I need a help in my deriv client area i cannot send the proofs of identity and residente i will send a pic to show how is appearing the proof of resident and identity is shown


I need help I want to do Proof of residente my account is not allowed me

I want to verify my ID but it doesn’t give me any option


Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will help you at the earliest.
Thank you!

It been more the 3 days no reply from my verification