Request to Unlock My Cashier

FAQ
1

I tried depositing funds into my MT5 account today, but I got a message saying I’m sharing the same account information with another user. I don’t understand this, as I’m the only one using my account and I have only one account.

When I checked my account settings, I noticed it shows that my account has not been verified, even though I completed verification months ago and it confirmed as verified. I went through the verification process again, but I’m still getting the same message about sharing a bank account with another user, which is not true.

I’m not getting any useful response so far, and this issue is stopping me from trading. Please, how can I unlock my cashier so I can start taking trades again?

Here is my ticket number for reference: #23075764.

@Farahin_derivadmin @Erika_derivadmin

1 Like
2

I just saw the email I received concerning this @juanjo. I sent my bank statement before. I don’t know why you guys didn’t see it, but that’s fine. I just sent it again. @Farahin_derivadmin

1 Like
3

Hi, @brisket-alights-2 Upon checking on your ticket, we noticed that the respective team has responded to the same email accordingly. Thank you.

4

We are sorry for the inconvenience,which agency do you use for the transactions?