my deriv cashier account is blocked

[chabuks-alleleu-2]

Continuing the discussion from Request to Unlock My Cashier:

@brisket-alights-2

I tried depositing funds into my MT5 account today, but I got a message saying I’m sharing the same account information with another user. I don’t understand this, as I’m the only one using my account and I have only one account.

When I checked my account settings, I noticed it shows that my account has not been verified, even though I completed verification months ago and it confirmed as verified. I went through the verification process again, but I’m still getting the same message about sharing a bank account with another user, which is not true.

I’m not getting any useful response so far, and this issue is stopping me from trading. Please, how can I unlock my cashier so I can start taking trades again?

[Sivapria_deriv]

Hi @chabuks-alleleu-2 , thank you for reaching out to us. Upon checking, we noticed that your account has no locks. Could you kindly confirm if you are facing any issues with your account?

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

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