I tried depositing funds into my MT5 account today, but I got a message saying I’m sharing the same account information with another user. I don’t understand this, as I’m the only one using my account and I have only one account.
When I checked my account settings, I noticed it shows that my account has not been verified, even though I completed verification months ago and it confirmed as verified. I went through the verification process again, but I’m still getting the same message about sharing a bank account with another user, which is not true.
I’m not getting any useful response so far, and this issue is stopping me from trading. Please, how can I unlock my cashier so I can start taking trades again?
Here is my ticket number for reference: #23075764.
I just saw the email I received concerning this @juanjo. I sent my bank statement before. I don’t know why you guys didn’t see it, but that’s fine. I just sent it again. @Farahin_derivadmin
Hi @chabuks-alleleu-2 ! We truly apologize for the delay in responding to your query. Can we confirm if your inquiry has been addressed? Rest assured that we are here to help you resolve your issue. We look forward to your reply. Thank you.
Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.