SCA: Unable to perform

[childer-accurse-2]

I’ve been trying to make a deposit using a visa card I haven’t used on the platform and the error message i get is

Transaction was not successful.
We’re sorry, but the transaction was not successful.

SCA: unable to perform
Please check your information. If the problem persists contact customer services.

I contacted them and could not help.

[Deriv_adminN10]

Hello, @childer-accurse-2 Thank you for posting in our Deriv Community. You may check this article:

Deposit decline due to SCA error

Hi Deriv Community Members, [image] If your deposit has been rejected by the card issuer due to an SCA error. SCA (Strong Customer Authentication) requirements are required by the bank thus please ensure all security steps are being answered correctly. You may contact the bank and confirm all personal details (phone number, residential address, etc), and also confirm security steps are correct with the bank. Should the issue persist, you will need to contact your bank for further ass…

However, if you have any other inquiries, kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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