Unsolved Tickets

For simple matters that should take a finger snap to address, Deriv is now taking way too long . This gives you as a trader uncertainties especially with news that are all over social media of people complaining how they were scammed ! I have a ticket that Deriv is saying go on live to be solved and on live chat they say send an email which is then never attended ! Are these the signs that we sleep on ? I’m thinking yes

Hello @canoing-agelast-2, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.