visa card rejected on my first withdraw

Withdrawal: i deposited money using visa card the traded and after i wanted to with draw my $10 profit but it was rejected and they told me to withdraw only exactly $10 that i had deposited using card then i try using other payment options to withdraw the rest, but now i have made a bitcoin withdraw of 11$ but its taking forever to go through what could be the proble

Dear @butment-aethusa-2, thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.