Why my Account was not take my deposit , because my proof of address and proof of identity it's was verified ...why don't take my deposit please help me

Why my Account was not take my deposit , because my proof of address and
proof of identity it’s was verified …why don’t take my deposit please
help me

Hi @abutter-adorner-2, thank you for posting on our Deriv Community and we’re sorry to hear this. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.