Withdrawal error received less than I withdrew

How com I made a withdrawal of 14.25 dollars but received just 4.25 USD in my account… any help…

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Hello, @ancilia-aerosat-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.