Withdrawal processed but funds not received.

Payments & Transactions
22

Hi @cherubs-alachah-2, thank you for joining our community! We are sorry to hear this. Upon checking, we noticed that your withdrawal has been successfully processed from our end. Kindly note that we process your withdrawals within 24 hours. However, they may be additional time required from your payment method to process your withdrawals. Please be informed that withdrawals via Mobile money may take 1-5 working days to reflect on your end.

Rest assured, if the funds does not reflect on your end after 5 working days, you may contact us and we will assist you accordingly. We hope this clarifies.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

23

Please I made a Mobile Money withdrawal order and I was debited without been paid over two months now though the money left my account. I didn’t know where to lodge my complaint until just chancing upon this thread. Kindly look into it for me. Thanks
Details below
Deriv account ID CR995079.
Trace ID 51392286.

24

Hi @begorry-abricot-2, thank you for joining our community. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!