Deposit in my acount doesn´t appear

Good morning, just to ask with the experience you have.

How long does it take for a bank transfer to be credited as a deposit in the system?

I made a bank transfer that has already been deducted from my account, but it still does not appear on the Deriv Trader platform.


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Hello @chapels-agrippa-2,

We’re truly sorry for the inconvenience.

To make things right, our team has already reached out to you via email to address your case.

If you have any further inquiries or issues, don’t hesitate to contact us through Live Chat.

We’re here to help and would be delighted to assist you further.

Thank you!

Hi Chapels,

The deposit will appear immediately in your Deriv account, and you just need to transfer it into your trading account. If that is not happening, then contact deriv via WhatsApp page, they have very quick and helpful.

Hello Paola.

Please help me review my bank deposit application.

It’s been more than 15 days, but it still hasn’t been charged to my account.