My Account was Deactivated Wrongfully

1

My account, which I have been using for years with Deriv, has suddenly been deactivated, and I have been cited as having a US IP address. Note that I live in Trinidad and Tobago, which is where I was trading from and have been trading from since 2020. What is even more worrying and frustrating, I recently made a deposit to my live account and was actively using the demo side of this account to test my strategy when it suddenly stopped working. Now I have no access to my account and my deposit.

To make matters worse, I immediately created another demo account, which has been working perfectly fine for three days now. Thus, my question to Deriv is: if I was trading from the US with a US IP address, how am I able to immediately create another account to trade?

Therefore, with that said, I would like my account reactivated immediately because this is definitely a mistake on Deriv’s end.

2

Dear @charley-aggadic-1, thank you for joining the community. We deeply regret to note this. However, we would need to check further on your issue.

Therefore, we have escalated this issue to the relevant department so they can further review your case. Please expect our response at the earliest. We’ll work with you to resolve any issues as quickly as possible.