On the 26th March 2026 at 08:06 my funds from my metatrader 5 account was withdrawn without my consent. I did not receive any withdrawal email request, the funds does not reflect on dashboard. I contacted the help centre via livechat and on whatsapp and i have been waiting for assistance until now. I am frustrated and losing my trust in deriv. This has never happened to me before and i am struggling to get assistance.
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I am currently experiencing a very similar issue, and I want to document it here as it may not be an isolated case.
More than 60 hours ago, funds were deducted from my MT5 account without my authorization. The transaction appears as a “Balance” entry, not linked to any trading activity. I had no open positions, no pending orders, and I do not use any bots or third-party tools.
Key concerns in my case:
- I did NOT authorize any withdrawal or transfer
- There was NO prior transfer from MT5 to my Deriv wallet
- The deducted funds are NOT present in any of my accounts
- I did NOT receive any email notification or confirmation
- Deriv support has not provided any response after multiple attempts over 60+ hours
Additionally, I tested the withdrawal process myself using a small remaining balance (~$2), and the platform correctly required full security verification, including email confirmation.
This clearly shows an inconsistency:
- Legitimate withdrawals require strict verification
- However, the transaction affecting my account bypassed all those security measures
This raises serious concerns about:
- Potential security vulnerabilities
- Internal inconsistencies in transaction handling
- Lack of transparency and incident response
I have already escalated this case to the regulator and am documenting everything due to the complete lack of response from Deriv so far.
Given that other users are reporting similar situations, I strongly believe this should not be treated as an isolated incident.
@Derivdotcom I request an urgent and transparent investigation into this matter.
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