withdrawn without any email confirmation

Today, $ 400 was suddenly withdrawn from my account if I did not register and I did not receive an email to withdraw. Does anyone know the reason?

@boorkas-achiote-2 ,. Hello, welcome to the community.
If I get you right, do you mean that $400 was withdrawn from your account without your knowledge?

If it’s so, then are you sure that your login details has not been compromised?
Please explain further for proper guidance.

1 Like

I was trading when I suddenly saw $ 400 being deducted from my account. I was not informed about this either. I was not even sent a confirmation email. My account is not in danger either. The reduction of this figure is available in the form of a transfer in the history of the account, but this withdrawal has not been requested by me and I do not know where it has been transferred.

@boorkas-achiote-2 ,. Thanks for explanation.
Well, I am sure you must have Checked your statement of account and that is why you said that the $400 was out based on transfer.

Pls go back and check the statement again. Find out where it was transferred to.

Be aware that if you are to trade on DMT 5 platform, then you will need to transfer money from your main account to your DMT 5 account.

1 Like

I checked it. I had 400$ transfer but this amount disappear. I donot know where is this money. directly cash out from my MT5 account

@boorkas-achiote-2 ,. Ok then the only solution you have now is to contact deriv via the “live chat” on your deriv page.

Explain to them and they will check it and find out where the problem is coming from.

See the attached picture on where to locate the “live chat” feature.:

1 Like

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (MX) Ltd, Millennium House, Level 1, Victoria Road, Douglas IM2 4RW, Isle of Man, is licensed and regulated in Great Britain by the Gambling Commission under account no. 39172 and by the Gambling Supervision Commission in the Isle of Man.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000), and by the Revenue Commissioners for clients in Ireland (licence no. 1010285).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 66% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

+18 Icon Please trade responsibly. For more information about responsible trading please click here.