Unable to load funds to my account

Good day,

I am unable to fund my account due to ID proof not verified.

I used my daily name of what everyone calls me on and not my ID name. Now im unable to change my personal details to match my ID document.
Please assist in this regard

Hi @brutely-adusted-2 ,

Thank you for joining the community and for leaving us a comment.
We are truly sorry that you are facing this issue.

For better protection of your account’s data, you may reach out to our Customer Support team which is available 24/7 via the Live Chat.
We will work with you to resolve any issue as quickly as possible.

Thank you.