Upload correct Proof of Identity

Good Day. I need some help pls. I setup an account with Derive for my wife from my PC.
. And Derive seemed to have verified ID which I think is mine. How can I re upload the correct ID. thank you.

Dear @chalutz-aerogun-2, thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Hi Tried live chat.
Bot talk is not helping on this issue.
Could I talk to a person and not a bot?

Hello @chalutz-aerogun-2, we are sorry about this inconvenience however you need to address your issue via LiveChat. In order to be directed to one of our agents, you can simply type “talk to support” in the Live Chat window. We inform you that the waiting time will depend on the queue of customers in attendance.