Address verify

  1. Driver silence photo
  2. Identity card photo
  3. Pdf file (Government letter with address).
    I send 3 time. But why it not confirmed?

Hello, @argalis-affable-2. Thank you for joining the community! You may refer to the below link:

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I received the following notification almost 2 days ago
ago : “Your address and identity are pending wait for 1-3 days

I am still waiting without any feedback. The processing time for this verification is very long.

When I try to resubmit the proof of my address verification, I receive the message that my account does not require address verification at this time. That I will be informed if address verification is required in the future.

In the meantime, my account has been restricted and I can’t transfer funds between my accounts and place buy/sell orders on my VBI account.

My deriv account is
Please I need to help me

Hi @bunters-agnized-2, we apologize for any inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via Live Chat or WhatsApp. Thank you for your understanding!