Hi my cashier is locked since aug 2024, i was asked for thr proofs and affidevits , i provided then deriv support told me for mock interview in 15 days and its been 3 months they just replied due to unforseen circumstances we couldent able to take mock interview, we will contact u soon and uptil now they are not replying. i am doing trading which is of no use deriv is getting commission through my trading but i cant take my money which bread m butter of my family…whats the use of getting customer service award 2024 when m not getting any response
Hi, @balonea-alkamin-1 Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Live chat already created tickets many times but havnt got any reply they kept me on waiting how come.its possible that i m doing trading from the past 4 months and i cannot withdraw i have given all thr proofs all thr information, they said they will resolve and its been 4 months… come on its not russia or ukrain issue that u ppl taking tym…how come deriv got customer service award for 2024 when creatinf ticketd and ignoring.stuff is thr solution even i m.not grtting.repky.from my personal manager