Cashier locked since aug 2024

Hi my cashier is locked since aug 2024, i was asked for thr proofs and affidevits , i provided then deriv support told me for mock interview in 15 days and its been 3 months they just replied due to unforseen circumstances we couldent able to take mock interview, we will contact u soon and uptil now they are not replying. i am doing trading which is of no use deriv is getting commission through my trading but i cant take my money which bread m butter of my family…whats the use of getting customer service award 2024 when m not getting any response