Change home addess

Hello I am unable to change my home address before submitting my proof of residence. It has not been verified before. Could anyone guide me please.

Dear Averral, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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Deriv.com

The live chat keeps connecting me to a Bot with an automated service without any success. Please advise me…

Dear @averral-admixes-2, kindly note that, in Live Chat, before you are directed to an agent to be assisted in real time, you are first assisted by a robot so your issue can be addressed to the relevant department. We inform you that the waiting time will depend on the queue of customers in attendance. We recommend you that you try to contact us again via Live Chat or Whatsapp to be assisted by one of our agents in real time.