Hello @bawsunt-acaudal-2. Thank you for joining the community. We are very sorry for this inconvenience. Kindly note that, in live chat, before you are directed to an agent to be assisted in real time, you are first assisted by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the queue of customers in attendance. We recommend that you contact us again via Live Chat for assistance. You can read the file below for more information on LiveChat.