How do you upload your documents for verification?

I new here’s and the option for uploading identification documents isn’t working. Pls how do I fix?

you dont need verification

I have problem with my identity verification to enable me use p2p service but each time it says your name does not tally with that on the document you provided. Help me please

@bulbier-acnodes-2 ,. Hello, did you use the exact names on your documents to register with deriv?
If just one name is omitted, deriv won’t accept it.

Hi balling-acetize-2,

Please, note that authentication is usually not required, but in some cases, you’ll need to complete identity and address verification. Kindly reach out to us via LiveChat on Contact Us | Online Trading | Deriv.com and we will assist you to check if your account needs to be authenticated.
We hope this message finds you well. Thank you!

1 Like

Hi bulbier-acnodes-2,

Please, for better assistance and protection of your account’s data, kindly reach out to us via LiveChat. We will assist you as soon as possible.
Thank you!

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 66% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

+18 Icon Please trade responsibly. For more information about responsible trading please click here.