Dear @bawlers-alaskan-1, thank you for joining the community. Please note that, in live chat & whatsapp, before you are directed to an agent to be assisted in real time, you are first assisted by a robot so your issue can be addressed to the relevant department. You can type “talk to support” to be directed to an agent. We inform you that the waiting time will depend on the queue of customers in attendance. Kindly find below, the answers to your queries:
- You can open a trading account if you are residing in South Korea.
- If you are returning to South Africa permanently, it will be needed that you contact us via LiveChat in order to change the information on the country of residence & address. To perform deposits & withdrawals once you are based again in South Africa, you can visit your cashier page at Deriv App | Deriv
- Please note that we do not offer services in the USA and, while you are there, you won’t be able to access your account for any activity since the system will lock your account based on your IP address. The same happens when you use a VPN and the system identifies the IP is different from your country of residence. In case it happens and you are not in a restricted country, it is needed that you contact our customer support via Live Chat or Whatsapp.
- In case you do not have a proof of residence you can provide us with a notarized document signed by an authorized officer.
Kindly find below, some articles that might interest you:
https://community.deriv.com/t/change-home-address/38351
https://community.deriv.com/t/the-acceptable-documents-for-the-proof-of-address/29196
You can contact us via Live Chat or Whatsapp for further assistance.